Privacy Policy
Effective Date: July 2026
Last Updated: July 2026
Silicon Valley Hearing Inc. ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you visit our website or interact with our practice.
Information We Collect
We collect information you provide directly, such as your name, contact details, and appointment-related information submitted through our website forms or by phone. When you visit our website, we may also automatically collect technical data such as your IP address, browser type, pages visited, and device information through cookies and similar technologies.
How We Use Your Information
We use your information to schedule and manage appointments, respond to inquiries, process billing and insurance, send appointment reminders or educational updates (where you have opted in), and improve our website experience. We do not sell your personal information.
Protected Health Information and HIPAA
As a licensed healthcare provider, Silicon Valley Hearing Inc. is subject to HIPAA. Any health information collected in the course of your care is Protected Health Information (PHI) and is governed by our separate Notice of Privacy Practices, provided to all patients at their first appointment. To request a copy, call us at (408) 540-7128 or visit our office.
We ask that you avoid sharing sensitive health details through our website contact form. For clinical matters, please reach us by phone or in person.
How We Share Your Information
We share your information only with trusted service providers who help us operate our practice and website (such as scheduling, billing, and hosting platforms), and only as required by law or with your explicit consent. We do not sell your data.
Cookies and Tracking
Our website uses cookies to support basic functionality and gather analytics. You can manage or disable cookies through your browser settings, though doing so may affect some website features. We may use tools such as Google Analytics to understand how visitors use our site.
California Residents: Your Privacy Rights
As a California resident, you have rights under the CCPA and CPRA, including the right to know what personal information we collect, the right to request deletion or correction of your data, and the right to opt out of the sale or sharing of your information (we do not engage in either practice). We will not discriminate against you for exercising these rights. Note that information governed by HIPAA is subject to separate legal protections. To submit a privacy request, contact us using the information below.
Data Security and Children's Privacy
We use reasonable administrative, technical, and physical safeguards to protect your information. No online transmission is fully secure, so please contact us immediately if you believe your information has been compromised. Our website is not directed toward children under 13, and we do not knowingly collect their information.
Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review it periodically.
Contact Us
Silicon Valley Hearing Inc.
340 Dardanelli Lane, Suite 22, Los Gatos, CA 95032
Phone: (408) 540-7128
Website: www.siliconvalleyhearing.com
For HIPAA-related questions, please request our Notice of Privacy Practices or speak with our office directly.
This Privacy Policy is for informational purposes and does not constitute legal advice. We recommend consulting a qualified healthcare or privacy attorney to ensure compliance with applicable federal and California state law.
